Privacy Policy

Last updated: October 2025

1. About Us

D&S Carpet and Upholstery Cleaning Services Ltd (“we,” “us,” or “our”) is a trusted carpet cleaning company based in Warrington, providing high-quality cleaning services across the North West, including St Helens, Northwich, Wigan, Manchester, and Merseyside.

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in line with UK data protection laws, including the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect and process the following types of personal data:

• Contact details such as your name, phone number, address, and email address when you make an enquiry or book a service.

• Service information related to your cleaning requirements, property details, or any preferences you provide.

• Payment details when processing transactions (processed securely via third-party payment providers).

• Website usage data such as IP address, browser type, and interactions with our site (see Cookies Policy below).

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotations.

• Schedule and deliver cleaning services.

• Process payments and issue invoices or receipts.

• Improve our website, services, and customer experience.

• Send updates, offers, or information (only if you have opted in).

4. Sharing Your Information

We respect your privacy and only share your information when necessary:

• With trusted service providers who assist in running our business (e.g., booking systems, payment processors).

• When required by law or regulatory authorities.

We never sell your personal information to third parties.

5. Data Storage and Security

Your data is stored securely using appropriate technical and organisational measures to prevent loss, misuse, or unauthorised access.
We retain personal information only as long as necessary to provide our services and meet legal obligations.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request correction or deletion of your data.

• Withdraw consent for marketing communications at any time.

• File a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

To exercise your rights, please contact us via the details below.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
D&S Carpet and Upholstery Cleaning Services Ltd
📍 Warrington, North West UK
📧Email Us
📞 07769045393